Enhancing Customer Experience through
Personalization, Data and Self ServiceAugust 16 - 18, 2022 | Free CX Network Online Event
Personalization, Data and Self Service
Bhavana Rana is the director of industry and product marketing for the financial services and insurance verticals at Talkdesk, where she helps organizations redefine the customer experience. Bhavana has over 15 years of sales and marketing strategy experience across multiple Fortune 500 companies, including Ford and Novartis, and across leading professional services firms, including KPMG. Bhavana holds dual B.A. degrees from the University of California, Irvine (UCI) and an M.B.A. from the University of Southern California (USC).
Day One - 16 August 2022
12:00 PM Unleash the power of AI to elevate CX in financial services
AI and analytics can bring a potential total annual value of $2 trillion to the financial services sector. CX leaders in financial services industries recognize the potential of AI to improve the speed, accuracy, and efficiency of customer service and are planning to expand investments in it accordingly. Join this webinar to learn how CX leaders can:
- Leverage AI to improve customer experience and operations
- Bolster leadership alignment and confidence in the business outcomes realized with AI
- Invest in AI or evolve the maturity of their AI investments to increase profits
- Apply industry best practices to scale and operationalize AI across the enterprise
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