Enhancing Customer Experience through
Personalization, Data and Self ServiceAugust 16 - 18, 2022 | Free CX Network Online Event
Personalization, Data and Self Service
With almost two decades of experience leading global customer experience and customer communications teams at one of the world’s largest financial institutions, Andrew is ideally positioned to ensure that Quadient’s platforms are at the cutting edge to address modern day business challenges focused on the customer, regardless of the size and magnitude of them.
His resume covers all aspects of financial technology and operations with respect to customer communications management and customer experience, and he has built an enviable reputation on the global stage as a speaker that can “walk the walk, as well as talk the talk”, having successfully led many international transformational projects in these fields.
Day Two - 17 August 2022
11:00 AM The Seven Critical Errors of CX teams: Fixing the banking and financial services experience from within
Leading the customer experience transformation in financial institutions can be a fraught affair, with multiple stakeholders, priorities, investment boards, and departmental strategies to navigate through in order to enact even the simplest improvement. Sometimes it feels like there’s no way to make a real difference – the sheer complexity of the system itself is stacking the odds against you.
What if you could fix problems within your team that would help you push CX to the top of your transformation (and investment) agenda?
Join Andrew Stevens, Principal of Banking and Financial Services with Quadient, as he provides insights into:
- Most painful experiences about the errors made in banking
- Seven cardinal mistakes made by CX teams in the financial sector
- Practical advice on how to resolve these roadblocks to become customer-first (or customer-centric)
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