Melita Guzsvány

Business Development Manager Undabot

Day One - 17 August 2021

11:00 AM Offering an Authentic Customer Experience through a Self-Service App

In the first quarter of 2021, mobiles generated 54.8 percent of global website traffic. So, while customer experience is a battlefield of today, mobile is essential to remain competitive. In this session, discover an example of an authentic and innovative application, and how an insurance company created a B2C mobile app to offer an authentic and profitable customer experience.

  • Broadening the reach to the customers 
  • Improving the overall customer experience
  • Increasing the revenues and decreasing the costs of customer support