Edward Fowler, Marketing Technology Lead, Better Collective
2020 has been a difficult year for many business, and the sports industry is no exception. While sports leagues were cancelled in the early summer, RotoGrinders and VegasInsiders utilised the down time to understand the value of their customer data by integrating customer data, and creating a 360 degree view of the customer. In this session, discover how 2 sports companies gathered deeper insights into the shift in customer needs and offered a personalised experience with Oracle.
Andrew Baylis, Head of Live Ops and Support, Stuart
Max Klimmek, Global Head of Customer Success, Intercom
Owned by GeoPost, logistics company Stuart faced challenges with an increase in customer queries while maintaining the best customer experience. They needed a communication channel that was faster, more efficient, and more personal to help them onboard and support their customer base as they grew their presence across Europe. In this webinar, discover how the company overcame these challenges by implementing Intercom’s conversational support platform to deliver the best CX.
Greg Dowling, Global Director of Business Insights, Glassbox
How should your organization traverse the path from data to insights? Is your organization capable of embracing the necessary change required to achieve digital experience analytics transformation? Join Greg Dowling, Global Director of Business Insights as he guides you through the process of building a future-proof digital strategic measurement framework and communicating effectively through data storytelling.
Vinayak Datar, Chief Product Manager, Persistent
Forward looking companies are delivering exceptional customer experiences not only to keep existing customers but grow and target new customers with highly personalized offers. With digital services, there is an opportunity to delight customers by meeting their rising expectations, providing seamless digital customer experiences, using data to offer tailored products and services to build a lasting relationship – customers for life.
Data is a strategic asset in deepening customer relationships and experiences. The challenge many face is harnessing siloed data from multiple sources to design your customer success infrastructure and program.
Join this session to learn how a cloud-based modern data stack can create an effective customer success platform that cracks the code of B2B customer success. We will also explore how data can be used to build deeper and more meaningful customer relationships.