Mandy Huckaby

Vice President Transformation & Cloud Success [24]7.ai

For the last 17 years, Mandy has worked in the Technology, Financial, Retail and eCommerce industries. She has built a reputation as the go-to person for taking large, complex, customer experience challenges and resolving them quickly. Her experience in global strategic planning & Six Sigma have allowed her to remove customer friction, improve operational efficiency & drive bottom line revenue.

Day Two - 18 August 2021

11:00 AM Major US Bank Deploys Advanced IVR to Enable Customer Self-Service

A major US bank found that an increase in call volumes led to higher costs, longer handling times, and call routing challenges, which impacted the overall customer experience. To provide great customer service, in this session, discover how they focused not on the quality of agent response, but also looked to advanced voice and digital technologies by leveraging advanced IVR technology.

  • Achieving 70% customer resolution within the IVR
  • Saving approximately $10 million per year
  • Steadily improving customer resolution by 27%


In Partnership With :

CX Network

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