Today’s consumers drive, absorb, and exchange content 24/7 across 30+ digital channels. Their influencing behaviors on social media place them at the center of mobile evolution. How can financial services brands stay on top of this incredible volume of conversations and transform the raw data they collect into action? 

In a dynamic conversation with Ben Watts, Managing Editor at IQPC Digital and Justin Fulkerson, SVP, Global Solutions Consulting at Sprinklr, you’ll explore how financial services companies are uncovering customer insights and driving business value with AI. We’ll profile a series of success stories, including:

• How one retail bank detected 30+ more user generated content with AI
• How a private bank improved average SLA by over 90% with AI
• How a leading bank leveraged AI to improve contact center performance

A major US bank found that an increase in call volumes led to higher costs, longer handling times, and call routing challenges, which impacted the overall customer experience. To provide great customer service, in this session, discover how they focused not on the quality of agent response, but also looked to advanced voice and digital technologies by leveraging advanced IVR technology.

• Achieving 70% customer resolution within the IVR
• Saving approximately $10 million per year
• Steadily improving customer resolution by 27%