Joshua Tye, CSSGB, CDTP

Senior Customer Operations Lead Cash App

Joshua Tye is a strong achiever with a history of developing teams and creating winning business partnerships. Joshua has demonstrated a successful history of leadership with achievements as such as: negotiating a 25 billion dollar contract, scaling businesses to 12 times its size and skyrocketing key indicators up by 71%. Among many achievements his proudest and most notable is the development of deeply committed and engaged teams, where he has reduced employee turnover by 112%, as well as developed and mentored leaders. Joshua’s free time is spent on a piano, volunteering to aid refugees at soup kitchens and reading a new book weekly.

Agenda Day 1

9:00 AM Panel Discussion: Uncovering Better Insights with User Research and Customer Data

No matter how much you think you know about your users or customers, second guessing their behaviours is not enough; however, conducting research is crucial to uncovering valuable insights and aligning your product or service to your customer needs and goals. In this session, discover various strategies from 3x panellists on how they’re able to uncover quality insights. Talking points in this panel include: 


  • Reading customer signals and predicting behaviours to personalise experiences
  • Combining hybrid research strategies through surveys and scientific data 
  • Making proactive data-driven decisions to transform customer journeys 
  • Creating more empathy in product teams to enable better services to the end user

In Partnership With :

CX Network

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