Ed Creasey

Director of Pre Sales Calabrio

Ed Creasey is Calabrio’s Director of Pre-Sales for the International market. He brings 28 years’ experience in the Contact Centre and Customer Experience industry. Ed has worked in pre-sales, consulting and operations across a wide range of organisations and market sectors, throughout the world. He has been delivering thought leadership and leading pre-sales and consulting teams for Analytics, Employee Engagement, CX and Robotics. He has a passion for engaging audiences, helping customers solve their business problems and delivering happy, reference-able clients who receive a rapid return on their investment.

Agenda Day 1

12:00 PM Killer Apps for Speech and Text Analytics: 12 Ways to Deliver Value Now

Join Ed Creasey of Calabrio as he shares 12 use cases and case studies that show how to deliver value quickly and sustainably with Interaction Analytics. Let Ed show you how to use data within the analytics program to deliver fast results, how integration and governance set you up for success, how analytics pipeline management can prioritise when you invest your time and get ROI, and how to combine Analytics with your existing Business Intelligence, Quality Management, Customer Survey, Training and Coaching Programs.

  • Customer centric marketing drove 300% increase in service
  • Reduced Average Call Time By Nearly 2 Minutes
  • Improved agent satisfaction by 26%
  • Increased NPS by 19% in only 2 months

 

In Partnership With :

CX Network

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