David Geffen

VP Product Marketing Glassbox

Agenda Day 1

11:00 AM How to Build Frictionless Digital Journeys for Your Customers

Organizations today are quickly realizing digital experience data provides insights that are necessary to grow the bottom line. Setting the foundations to extract value from that data is often a challenge. Join David Geffen, VP Product Marketing, Glassbox and Edwin Goodwin, Associate Product Manager, Rocket Mortgage for an interactive discussion on how companies set up a scalable digital experience practice. We’ll discuss best practices including:

  • Understanding what analytics are most important to optimize
  • Tips to establishing a digital experience framework
  • Collaborating across different parts of the organization to drive business outcomes