In today’s digital world, customers expect answers immediately, any time of the day or night. Understanding and meeting these customer expectations is tough and the role of the customer service department is really challenging. In this session, discover what it means to create meaningful conversations with your customers through chatbots, through real customer examples of conversations that matter, for both customers and service agents.

• Strengthening your customer service team by reducing repetitiveness and improving productivity
• Configure highly personalized, automated conversations through powered insights
• Measuring the quality of customer analytics to improve overall customer experience