Free Online Event | 29 - 30 June, 2021
James Dodkins
Founder & Customer Experience Rockstar ROCKSTAR CXJames used to be an award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world. James uses this unique experience to energize, empower and inspire his clients and their teams as a 'Customer Experience Rockstar'. Not only is he an international keynote speaker, #1 Best Selling author and host of Amazon Prime’s ‘This Week In CX’, James was also awarded the UK’s #1 Customer Experience Influencer in 2020 and The UK’s Most Outstanding CX Keynote Speaker in 2021.
Day One - 29 June 2021
11:00 AM Turning Your Customers from Depressed to Obsessed with Data & AI
Whether you’re a music artist or a Fortune 500 company, today you’re in a race against time to surprise customers with delightful experiences at every digital touchpoint. In this interactive keynote, former rockstar James Dodkins shares insights on how wildly successful music artists create such loyal fans and how you can take these insights and turn them into practical examples for your business.
- Learn about the band that created Hyperfans – and how the internet uses the same principles today
- Discover how harnessing moments can influence customer relationships
- Learn how data can help accelerate your improvements & how to measure these experiences
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