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Delighting prospects and customers through strategic CX automation

The first wave of enterprise automation primarily focused on efficiency gains in the back-office, away from the view of the customer.  Now, as businesses look for ways to deliver services that are fast, personalized and effective, automation has become a key investment priority for customer experience leaders.

With that in mind, CXN Live: CX Automation 2021 will be focused on:

  • Chatbots: integrating chatbots into your contact channels to reduce wait times and handle common queries and requests
  • Robotic Process Automation: leveraging RPA to handle low value, high volume tasks within service teams
  • Customer Communications Management: delivering personalized messages to your customers at scale
  • Channel integration: ensuring that customers are able to seamlessly transfer between automation and human contact channels
  • Personalization: unlocking the potential of customer data to deliver the right information at the right time
  • Real time updates: ensuring that both agents and customers can get real time information on orders, deliveries and services
  • Self-service: leveraging apps and portals to give customers the ability to resolve their own queries
  • Predictive customer care: deploying the likes of machine learning to pre-empt customer needs at scale by actioning customer feedback and signals with speed and agility.

    4 Reasons to Attend

    Hear the best case studies from across the globe

    Access the content on demand and watch in your own time

    Assess the latest technological innovations 

    It is 100% free to attend

    CX Network Live | Who attends our events

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    Who you will meet

    This event has been designed for Heads / Directors / General Managers of:

    Customer Experience

    Process Excellence

    Customer Service

    Marketing

    Service Design

    Digital

    Contact Centre

    Automation

    CX Network Online Events | By the numbers

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    1,500

    CXN LIVE: FEEDBACK & SATISFACTION 2020 REGISTRANTS

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    2,000+

    CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS

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    2,000+

    CXN LIVE:  DATA, INSIGHT & ANALYTICS 2020 REGISTRANTS

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    1,500+

    CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2020 REGISTRANTS

    CX Network Online Events | How it works

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    Step 1: Register
    Click on any of the register buttons on this page. Enter your information and secure your place

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    Step 2: Confirmation email
    This will be dispatched upon registration and will contain login information

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    Step 3: Schedule time
    Mark some time in your calendar when you can be free of distractions or watch with colleagues

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    Step 4: Watch the event
    Click the link in the confirmation email and prepare questions for our industry-leading speakers

    Get involved with CX Network

    For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

    John Kearns, Head of Online Sales, CX Network