Enhancing Customer Experience through Omnichannel
Integration, Customer Self Service and Employee Engagement 

July 12 - 14, 2022 | Free CX Network Online Event 

Tim Leger

VP, Customer Experience Transformation Hexaware

Day Two: Wednesday 13th July 2022

11:00 AM Rethink, Redefine, Reinvent- customer experience with the Power of 3

The way consumers interact with brands has changed dramatically in recent years. With the proliferation of digital channels, consumers are now more informed and empowered than ever before. They have come to expect hyper-personalized experiences that are relevant, engaging, and convenient. This presents a challenge for brands, who must now rethink, redefine, and reinvent their customer experience strategies to meet the ever-changing expectations of today's consumers, especially millennials and Gen Z.

The Power of 3 is a new way to deliver omni-channel customer experience, with cloud contact centers and content operations and meet the everchanging needs and expectations of the end customer. During this webinar, we'll be discussing how to use the Power 3 (Content Driven + Cloud Driven + Maven Driven) to:

  • Rethink content operations and drive new revenue
  • Redefine hyper-personalized experiences for Gen Z and millennials
  • Reinvent your approach to maximize omni-channel services backed by Cloud CCaaS (Cloud- Contact Center as a Service)

This webinar will give you the nippers, hammers, and screwdrivers you need to take your business places in 2022!