24 - 25 April, 2019
Shangri-La Hotel, Jakarta, Indonesia
Kris Siwi, Head, Customer Experience Management (CXM) at Bank Maybank Indonesia Tbk

Kris Siwi

Head, Customer Experience Management (CXM)
Bank Maybank Indonesia Tbk

Check out the incredible speaker line-up to see who will be joining Kris.

Download The Latest Agenda

Conference Day Two – Thursday 25 April 2019

Wednesday, April 25th, 2018

9:00 AM PANEL: Leveraging Customer Experience a Business Strategy to Drive Business Profitability

·         Aligning business goals with customer experience objectives to drive desired business outcomes
·         Demonstrating the ROI of customer experience and getting buy-in from stakeholders
·         Investing in the right people, process and technology to reap the full benefits of a customer-centric strategy

3:15 PM Empowering Employees to Deliver Exceptional Customer Experience

·         Why employee experience equates customer experience
·         Reinforcing the value of exceptional CX and giving employees a voice in your CX strategy
·         Rewarding and incentivizing customer-centric behaviors and actions