View the Agenda for CX Financial Services Indonesia
Customer Experience (CX) is now the key to growing market shares in the Asia Financial Services Sector. This is the ONLY Customer Experience event for Financial Services in Indonesia that offers you the opportunity to hear from organisations like PT Bank Rak ...
How The Financial Services Can Change in the Age of the Customer
How the Indonesian Financial Services Can Improve Customer ExperienceThe digital economy is quickly booming in Indonesia. Banks and insurance companies are continuously striving to stay ahead of the curve. In this whitepaper we explore the maturity of the market, what Indonesia banks and insurance companies can learn from the industry...
Customer Experience Strategies to Win Customers in the Indonesian Financial Services
Why These Customer Experience Strategies Are Winning CustomersIndonesia’s financial services landscape is in the early phases of digital transformation in comparison to their peers in neighbouring Singapore and Malaysia. However there are those who are successfully implementing customer experience strategies to win their customers. Find out how the following organisations...
Past Speaker Presentation
Data to Insight to Action: Driving exceptional B2B Customer Experience
Data to Insight to Action: Driving exceptional B2B Customer ExperienceDavid Oliver, Director of Client Insight, Aon
Adapt To Survive - How Retail Banks are Adapting to Fintech Disruption
Alternative lending models are transforming the banking sector, creating both competitive threats and evolutionary opportunities for financial institutions in Asia. But with an estimated 4,000 firms challenging banks in every product line, the level of disruption facing the financial industry has reached a tipping point.Read this article to discover more...