24 - 25 April, 2019
Shangri-La Hotel, Jakarta, Indonesia

Media Center

View the Agenda for CX Financial Services Indonesia

Customer Experience (CX) is now the key to growing market shares in the Asia Financial Services Sector. This is the ONLY Customer Experience event for Financial Services in Indonesia that offers you the opportunity to hear from organisations like PT Bank Rak ...

Featured Content

How The Financial Services Can Change in the Age of the Customer

How the Indonesian Financial Services Can Improve Customer ExperienceThe digital economy is quickly booming in Indonesia. Banks and insurance companies are continuously striving to stay ahead of the curve. In this whitepaper we explore the maturity of the market, what Indonesia banks and insurance companies can learn from the industry...

Customer Experience Strategies to Win Customers in the Indonesian Financial Services

Why These Customer Experience Strategies Are Winning CustomersIndonesia’s financial services landscape is in the early phases of digital transformation in comparison to their peers in neighbouring Singapore and Malaysia. However there are those who are successfully implementing customer experience strategies to win their customers. Find out how the following organisations...

Past Speaker Presentation

Data to Insight to Action: Driving exceptional B2B Customer Experience

Data to Insight to Action: Driving exceptional B2B Customer ExperienceDavid Oliver, Director of Client Insight, Aon


Enabling The Transition Into A Customer-centric, Digital EnterpriseAjay Mathur, Vice President Director, PT Bank ANZ Indonesia

Additional Content

Adapt To Survive - How Retail Banks are Adapting to Fintech Disruption

Alternative lending models are transforming the banking sector, creating both competitive threats and evolutionary opportunities for financial institutions in Asia. But with an estimated 4,000 firms challenging banks in every product line, the level of disruption facing the financial industry has reached a tipping point.Read this article to discover more...