Will Bicknell

Founder felloh!

Conference Day One - All Timings in GMT

Saturday, December 11th, 2021

1:00 PM STRIKING A BALANCE BETWEEN CUSTOMERS, INNOVATION AND TECHNOLOGY

In his career-to-date, William Bicknell has sought to create and empower his teams to use CX as a differentiator, with digital transformation and innovation underpinning his strategies. In his new venture, felloh! this includes creating a payment processing platform with a social conscience. In this exclusive discussion, he will not only give us an exciting overview in to his new venture, but also give us his thoughts and insights on key industry challenges, such as:


  • How can CX drive innovation and digital transformation strategies in a highly regulated financial services environment?
  • What are the barriers and concerns that could slow down CX innovation within FS and how can they be managed? 
  • What is the best way to assess digital maturity levels and develop smart digital transformation plans?

Check out the incredible speaker line-up to see who will be joining Will.

Download The Latest Agenda