10 - 11 December, 2019 | London, UK
Steve Snowdon, Head of Lean at Mashreq Bank
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Steve Snowdon


Head of Lean
Mashreq Bank

Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda

Agenda Day 2

Saturday, May 12th, 2018


11:40 AM IPA’s Impact on the Banking Industry: Enhancing Customer Experience and Operational Efficiency

  • Quick overview of IPA technology and how it is impacting the financial services sector: RPA, AI, ML and OCR
  • Understanding how IPA technology can improve Customer Experience outcomes
  • The CX Transformation business case for RPA: Identifying the need, selecting the right technology and ROI
  • Operational benefits of RPA: Mitigate risk and comply with regulations whilst increasing core customer oriented processes
  • Aligning people, process and technology to the benefit of customers