10 - 11 December, 2019 | London, UK
Natalie Soderlund, Service Designer at OP Financial Group

Natalie Soderlund

Service Designer
OP Financial Group

Check out the incredible speaker line-up to see who will be joining Natalie.

Download The Latest Agenda

Agenda Day 1

Thursday, April 12th, 2018

12:00 PM Improving Customer Experience by Enhancing Employee Engagement: Happy Staff = Happy Customers

  • Improving customer attraction and retention, raising customer satisfaction and improving customer performance by putting employee experience at the core of your business
  • Developing metrics to measure employee engagement and determine areas of improvement
  • Creating the right culture: Setting and sharing a clear vision, purpose and mission formed around CX values 
  • Investing in employees: Providing the right digital tools, training and support to ensure they are fully equipped to deliver outstanding service
  • Leveraging employees as a source of CX insight to improve products and processes