10 - 11 December, 2019 | London, UK
Enrique Gomez Alonso, Chief Customer Officer at Zurich Spain
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Enrique Gomez Alonso


Chief Customer Officer
Zurich Spain

Check out the incredible speaker line-up to see who will be joining Enrique.

Download The Latest Agenda

Agenda Day 1

Thursday, April 12th, 2018


4:45 PM Improving Customer Loyalty and Retention through Experience: Changing Mindsets and Improving Business Outcomes

  • Creating a customer experience culture: Gaining buy-in from the board by speaking in the right language, educating and delivering results
  • The business case for driving loyalty and retention vs. new business
  • Back to basics: The importance of focusing on people and internal process optimization
  • Key strategies for building customer loyalty and trust through better experiences
  • Keeping abreast of emerging technology that can support the customer strategy