You do not want to miss the flagship Customer Experience in Telecoms Global, 29th-31st January 2019, London! And here's why... 

  • Refine your CX strategy to achieve the highest returns, learning from case studies and in depth discussions from 30+ operators
  • Provide proactive personalised service by listening to your customers through big and small data
  • Take customer engagement to the next level and reduce customer effort by implementing intelligent solutions
  • Consolidate customer focus culture within your organisation by aligning the different stakeholders to the common goal

    View the full event guide    For more information enquire here   Secure your place


    Interactive Discussion Sessions

    THE GAP BETWEEN THE PHYSICAL AND DIGITAL
    Discuss these three key trends, including Location based apps and marketing, Digitized stores and Click & Collect, which omnichannel front runners are using to bind the digital with the physical. Apply these technologies to your current transformation strategy to enhance the virtual and in-store experience.
    HOW MUCH WEIGHT SHOULD YOU PUT ON YOUR METRICS IN AN OMNICHANNEL ERA?
    Challenge the reliability of metrics that enterprise businesses have relied on for years. If you had to choose one, which would it be? Analyse Analyse which approaches will ensure you are motivating your staff to hit their targets and grow your business.
    HOW DO YOU PERSONALISE EXPERIENCE TO GAIN CUSTOMER TRUST AND LOYALTY?
    If trust is the new digital currency, where should you be investing your time and resource to win customer trust? Explore the latest advancements in addressable advertising, which will ensure you customers never jump ship going forwards.
    INTERACT WITH CUSTOMERS ON THEIR PREFERRED CHANNELS
    This interactive session is your chance to explore each channel in a little more depth and discuss how you can optimise each one to drive improvements to the customer and create the ultimate seamless experience.


    Gather insights from leading global telecom CX pioneers, including:

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