You do not want to miss the flagship Customer Experience in Telecoms Global, 29th-31st January 2019, London! And here's why...
- Refine your CX strategy to achieve the highest returns, learning from case studies and in depth discussions from 30+ operators
- Provide proactive personalised service by listening to your customers through big and small data
- Take customer engagement to the next level and reduce customer effort by implementing intelligent solutions
- Consolidate customer focus culture within your organisation by aligning the different stakeholders to the common goal
Interactive Discussion Sessions
Discuss these three key trends, including Location based apps and marketing, Digitized stores and Click & Collect, which omnichannel front runners are using to bind the digital with the physical. Apply these technologies to your current transformation strategy to enhance the virtual and in-store experience.
Challenge the reliability of metrics that enterprise businesses have relied on for years. If you had to choose one, which would it be? Analyse Analyse which approaches will ensure you are motivating your staff to hit their targets and grow your business.
If trust is the new digital currency, where should you be investing your time and resource to win customer trust? Explore the latest advancements in addressable advertising, which will ensure you customers never jump ship going forwards.
This interactive session is your chance to explore each channel in a little more depth and discuss how you can optimise each one to drive improvements to the customer and create the ultimate seamless experience.
Gather insights from leading global telecom CX pioneers, including:
Group Digital Strategy & Innovation Director
Legal and General
Chief Customer Officer
Product Development and Delivery Director
Start Up Loans, British Business Bank
Digital Propositions Lead Personal & Business Banking
Head of Design
Head of Lean
Chief Product Officer
Global Product Manager Staff Digitisation
Director of Customer & Propositions
Virgin Money Digital
Head of Design Strategy, Digital Customer Experience
Head of Customer Experience
United Bank UK
Head of Customer Experience & Digital Customer Solutions
Barclays Partner Finance
Product Direct, Retail Banking
Product and Marketing Director
Customer Experience Director
Bank of Ireland UK
Director, New Business Models
Head of Applied Sciences, Business Integration
Lloyds Banking Group
International Implementation Projects Manager
AXA Travel Insurance
Director of Strategy & Market Propositions