Richard Bassett

Innovative brands around the world are redefining customer experience and rapidly adopting messaging as the heart of their customer care, sales and marketing strategies. This year, leading telcos are servicing customers through WhatsApp, travel companies are reimagining the hospitality experience through messaging-powered concierge services, and retailers are selling products through Apple Business Chat and completing transactions through Apple Pay. Every step of the customer journey is now conversational. 

Join LivePerson as they discuss the latest developments in Conversational Commerce. Hear how the world’s leading and most innovative brands are using new messaging, AI and automation capabilities to transform the way they communicate with their customers across the entire customer/brand lifecycle – from product discovery, through to engagement, sales, service and upsell.