Customer Experience Transformation: Nordics Blog
Research by Forrester shows that, over a 5-year period, CX leaders achieved a 17% revenue growth compared to only 3% by CX laggards. Whilst it’s impossible to attribute these results purely to CX, we do know that happy employees create happy customer experiences. And happy customers are essential to business success. Explore how EX is key to transforming your CX strategy here.