Conference Day Two
Wednesday, November 27th, 2019
Digitalization and automation have many uncertainties of what the future of CX should look like. The strong foundations of an agile CX strategy need to be built now to weather the changes of customers' habits. A British Telecom representative will be showcasing their expertise on EX & CX through their collaboration with RingCentral. Learn how one of the major telecom brands in Europe has successfully achieved its digital transformation and the key takeaways of this journey.