26 - 27 November, 2019 | Sheraton Stockholm Hotel, Stockholm, Sweden
Kati Packalen, Head of Customer Experience at PostNord
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Kati Packalen


Head of Customer Experience
PostNord

Check out the incredible speaker line-up to see who will be joining Kati.

Download The Latest Agenda

Conference Day One

Tuesday, November 26th, 2019


10:00 HOW ARE CUSTOMERS TO YOUR CUSTOMERS VIEWING US?

Kati will share her expertise on the importance of knowing the brand values you want your business to be associated with by your customers and employees. Kati will discuss her vision of creating a culture of employee inspiration as an additional layer to Maslow’s basic hierarchy of needs in order to raise the benchmark of employee satisfaction to employee commitment which has been proven to increase productivity. Furthermore, inspired employees are reported to be 125% more productive than satisfied employees. So how do you inspire your employees?