26 - 27 November, 2019 | Sheraton Stockholm Hotel, Stockholm, Sweden
Jussi Leskinen, Director, Customer Experience Management & Operations at Lindström Group
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Jussi Leskinen

Director, Customer Experience Management & Operations
Lindström Group

Check out the incredible speaker line-up to see who will be joining Jussi.

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Conference Day One

Tuesday, November 26th, 2019


Jussi’s vision is to create a collaborative community of employees and B2B customers both virtually and physically to co-create processes and respond to the internal and external customers’ needs. Hear about the implementation of the “Lindstrom lounge concept” which has the aim of creating a customer programme in order to create a B2B community. Understand the digital and physical elements of this innovation and the observations to date as well as Jussi’s findings from internal research regarding the impact of individuals vs teams in a corporate structure.