Director, Customer Experience Management & Operations
Conference Day One
Tuesday, November 26th, 2019
Jussi’s vision is to create a collaborative community of employees and B2B customers both virtually and physically to co-create processes and respond to the internal and external customers’ needs. Hear about the implementation of the “Lindstrom lounge concept” which has the aim of creating a customer programme in order to create a B2B community. Understand the digital and physical elements of this innovation and the observations to date as well as Jussi’s findings from internal research regarding the impact of individuals vs teams in a corporate structure.