26 - 27 November, 2019 | Sheraton Stockholm Hotel, Stockholm, Sweden
Jonas Kronlund, Head of Customer Development at Elisa
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Jonas Kronlund


Head of Customer Development
Elisa

Check out the incredible speaker line-up to see who will be joining Jonas.

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Conference Day Two

Wednesday, November 27th, 2019


12:00 APPLYING AN EXPERIMENTAL MINDSET TO DELIVER TRUE VALUE TO YOUR CUSTOMERS

Jonas has pioneered ways of working that now form a company-wide framework for rigorous experimentation. This formalises a way for employees to be measured against the amount of customer learning instead of prematurely scaling up invalidated ideas. This kind of customer development can be deployed throughout the customer journey and during the whole life-cycle of a business. Also understand the value of adaptability and resilience, especially in organisations doing development in very high market uncertainty. Additionally, what happens during the scale-up phase, which possibly involves post-merger integration of smaller acquisitions?