26 - 27 November, 2019 | Sheraton Stockholm Hotel, Stockholm, Sweden
Eva-Lotta Gothe, Head of Brand Strategy & Employer Branding, People & Brand at Telia
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Eva-Lotta Gothe


Head of Brand Strategy & Employer Branding, People & Brand
Telia

Check out the incredible speaker line-up to see who will be joining Eva-Lotta.

Download The Latest Agenda

Conference Day One

Sunday, August 11th, 2019


15:45 FISHBOWL: WHAT’S YOUR GAME CHANGING CX OFF THE SHELF INNOVATION?

Four to five chairs are arranged in an inner circle. This is the fishbowl. Everyone else is sat around the fishbowl. We’ll select a few participants to start in the fishbowl however one chair is left empty! The empty chair is for you to come and share one innovation, which you have in mind or in action. Once you’re on that chair, someone else will step down and open another spot to the audience.

This is quickfire, we want to spend this hour brainstorming and sharing the innovations, which will shape the future customer experience.