Conference Day One
Sunday, August 11th, 2019
Four to five chairs are arranged in an inner circle. This is the fishbowl. Everyone else is sat around the fishbowl. We’ll select a few participants to start in the fishbowl however one chair is left empty! The empty chair is for you to come and share one innovation, which you have in mind or in action. Once you’re on that chair, someone else will step down and open another spot to the audience.
This is quickfire, we want to spend this hour brainstorming and sharing the innovations, which will shape the future customer experience.