Conference Day One
Tuesday, November 26th, 2019
Christoph will share his expertise, vision, insights and results gained from a Messaging First Customer Experience strategy. Why will messaging dominate your channel mix? This digital era has changed consumer expectations so much that convenience is now what drives customer loyalty. Christoph will show you how asynchronous messaging channels integrate in your omni-channel strategy, how humans and bots seamlessly collaborate and how increased C-Sat/NPS can also result in a reduction of TCO in customer service operations around the globe.