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26 - 27 November, 2019 | Sheraton Stockholm Hotel, Stockholm, Sweden
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Cerar Yousif, Head of Experience Marketing at Ericsson
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Cerar Yousif


Head of Experience Marketing
Ericsson

Check out the incredible speaker line-up to see who will be joining Cerar.

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Conference Day Two

Wednesday, November 27th, 2019

11:30 USING A BUSINESS MINDSET AS ADVERSE TO A WORK MINDSET

Cerar previously managed the customer experience centres and was tasked with restructuring, reduced OPEX, yet increasing CX. He is now working on creating a chain reaction to make the customer go through a seamless journey from content to sale. Learn how he continues to manage and execute both successfully by creating teams which break down previous company silos.