20 - 22 November, 2019 | RACV Goldfields Resort, Ballarat, VIC
Jay Sellick, Chief Customer Officer, at Sportsbet

Jay Sellick


Chief Customer Officer,
Sportsbet

Check out the incredible speaker line-up to see who will be joining Jay.

Download The Latest Agenda

Exchange Day One: Thursday, 21st November 2019

Saturday, November 21st, 2020


4:10 PM PERSONALISING CUSTOMER EXPERIENCES AT SCALE

Sportsbet is Australia’s number 1 online wagering organisation. Hear from Jay Sellick as he shares the strategy and initiatives that is putting Sportsbet at the forefront of the digital customer experience. 

  • Managing customer experience from an omnichannel perspective
  • Using automation to extend capabilities
  • Focusing on customer satisfaction over efficiency
  • Maintaining customer experience across an ecosystem

Exchange Day Two: Friday, 22nd November 2019

Sunday, November 22nd, 2020


8:40 AM DRIVING LOYALTY AT CHOBANI THROUGH CX

  • Building a customer first culture 
  • Creating powerful experiences and emotional connections with your customers 
  • Engagement and influencing behaviour at scale
  • Future-proofing – finding the balance between human empathy and digital engagement