Head of Customer Experience, Digital Consumer Group, Consumer Australia,
Exchange Day Two: Friday, 22nd November 2019
Sunday, November 22nd, 2020
9:10 AM CX IN AN AGILE ORGANISATION
Agile transformations are occurring across hundreds of organisations in ANZ, and you may be next. Learn why the Voice of Customer and Employee is integral to an Agile organisation, and how to improve customer experience while scaling during an Agile transition.