Charles Weiser

Head of Customer Experience, Digital Consumer Group, Consumer Australia, Optus

Charles is currently the Head of Customer Experience at Optus Consumer and Digital Consumer Group. Previously, Charles was the Dean of Operations for National Australia Bank, Executive Director of UBank and the Group’s GM of Mortgage Experience at National Australia Bank.

Prior to joining NAB, Charles was the CEO of RAMS Home Loans Corporation, a Non-Executive Director of Cash Services Australia and was a Non-Executive Director of The Paragon Banking Group, a UK FTSE-listed institution.

Charles began his career in Europe with British Airways where he held numerous senior executive roles, amongst them as Managing Director of Global Financial Services; Group Executive, Loyalty and Partnerships; and the Head of Customer Relations, the latter becoming a Harvard Business School Case Study.

Exchange Day Two: Friday, 22nd November 2019

Sunday, November 22nd, 2020

9:10 AM CX IN AN AGILE ORGANISATION

Agile transformations are occurring across hundreds of organisations in ANZ, and you may be next. Learn why the Voice of Customer and Employee is integral to an Agile organisation, and how to improve customer experience while scaling during an Agile transition.

Check out the incredible speaker line-up to see who will be joining Charles.

Download The Latest Agenda