Veda Menon

Director – Sales Uniphore

Veda Menon comes with close to 18 years of experience in Enterprise Sales and Sales leadership, and has worked with clients across a number of verticals helping them expand on their technological solutions to solve their business problems. Her specializations lie in Customer Service – on contact center technologies related to agent productivity, operational efficiencies and CX that has helped her clients deliver superior employee and customer experiences.

Now, she is driving business in ASEAN and HK regions for Uniphore, a company who has seen tremendous growth in the recent years . Uniphore is a Conversational AI platform provider with key bases out of US, Singapore, and India. Veda herself is based out of Singapore.

28 June 2022 l Conference Day

11:30 AM Power of Conversational AI & Automation to Enhance Customer & Agent Experience

Customer service agents of today deal with increasing customer demand across various customer touchpoints. The need to ensure consistent, standardised service is an industry standard – but how can you take that one step further by leveraging conversational AI and Automation? During this session, you will learn more about: 

  • Harnessing the conversational AI and automation to ensure consistency and to cope with customers’ demands 
  • Deriving quick time to value and equipping your agents with the right tools to enhance customer service excellence 
  • Leveraging technology as an enabler to go beyond automation guidance to agents to improve CX, reduce costs and enhance revenue 

Check out the incredible speaker line-up to see who will be joining Veda.

Download The Latest Agenda