What recent graduates say about CX Masterclass

I worked extensively with TribeCX when leading CX in a previous role. The TribeCX team are persistent and consistent in their coaching (I knew they’d be calling me and this helped keep me on plan) they were always there for me, even after the formal contract ended they’re always available (even now in my new role they’ve sent me frameworks and checklists to help me get set up for success). I’ve always found them practical and applied, their CX experience is evident in all their coaching.

We’ve worked with TribeCX for a couple of years, they’ve been great, coaching both our Executive Leadership team on CX and our CX team on building a CX plan and how to deploy it. The TribeCX coaching style is very pragmatic, and also detailed. They’ve brought in expert colleagues as we needed it and also stayed consistent the same coach throughout effectively working at all levels. As a Senior Leader at RNLI they’ve been especially helpful, CX isn’t something I’m particularly familiar with but TribeCX has challenged me and equipped me to effectively engage my senior colleagues on driving CX.

TribeCX have been invaluable as CX coaches to our Exec Leadership team and then following up with 1:1 coaching with CX leadership in our organization. The TribeCX team are highly practical and clearly very experienced themselves. They have a unique ability to keep us true to our CX strategic intent (north star) and in the next breath say “this is what you need to do at this operational touch point to deliver it”. We would not have made the progress we have without them.

We’re doing a lot of things that are right. And this is one of them. Making incremental gains and changing our culture’

As a best in breed global vocational training company, TribeCX’s experienced team helped us build a CX roadmap and advised us on how we maximise the value we build with our customers and now central to our delivery

TribeCX has been a resilient and persistent partner in our CX transformation. They’ve taken time to understand us, worked at our pace and at the same time effectively challenged the CX team. Their highly practical coaching by senior practitioners has been invaluable.

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