Many organizations are facing a common challenge: how to show results from their customer program and customer investments. Adding to this challenge is the fact that most CX training is theoretical, and delegates struggle to apply the learning to their specific set of circumstances.
With that in mind, this CX Masterclass has been designed to enable you to solve your most pressing CX challenges by pulling together a team of customer leaders and expert practitioners who have delivered results from CX- with their proven approaches to provide practical, tailored outcomes to real world challenges.
Who would benefit most from the training?
This training course is designed for anyone aspiring to demonstrate measurable CX results for their company. This includes CX Managers, Directors, Consultants, Operations, Specialists, Customer Service, Marketing and Project Managers
What format is the training?
It’s a live online program with expert- led group session which combines 10 hours of interactive group sessions across 4 days.
How many people can participate?
Given the highly individualised nature of this program, courses are limited to 10 delegates.
What are the requirements to enter the course?
Minimum 3 years commercial experience, however no specific qualifications are required because we want to create diverse teams of leaders.
Is the course accredited?
Yes, by TribeCX
What time does the course start each day?
The 2 hour group sessions start at 8:00am EST, 13:00 GMT, 14:00 CET
David Hicks
President, TribeCX
Transformed Royal Mail’s customer management assets to deliver an integrated customer experience.
Proud co-founder of TribeCX and now runs all things sales. Previously founder and CEO of Mulberry Consulting, the largest international Customer Experience consulting business.David led the business for over 12 years, taking it from start-up till its sale, by then a global player with a fortune 500 client base.
Before starting Mulberry, David led the development of the specification for customer experience delivery at Royal Mail to deliver an integrated experience across 200+k colleagues.
David is a regular writer and speaker on CX. With experience of CX transformation, from both a practitioner perspective and sharing details of best practice from consulting.