Shivaji Dasgupta

Group Chief AI Officer JTC Group

Day 1

11:35 Presentation | Turning Customer Intelligence into Real-World Outcomes Through Stronger Data Foundations and AI Impact

AI in CX moves fast, and organisations must navigate themselves between ambition and execution. While use cases continue to evolve, the real challenge lies in building the data foundations, operating models and decision frameworks that allow AI to deliver consistent, scalable value.

This session takes a practical yet forward-looking look at how organisations are translating data and AI investments into measurable CX and commercial outcomes, looking at what's worked, what hasn't and what had to change internally to make progress stick.

Connecting data foundations and AI use cases to real business problems
Identifying what drives impact vs. what stalls, and how to adapt as technologies and expectations evolve
Evolving operating models, governance and ways of working to scale AI-driven decision-making across the organisation

Check out the incredible speaker line-up to see who will be joining Shivaji.

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