Welcome to the 15th Annual Customer Experience Management in Telecoms Global!
Transforming the telecoms industry by connecting back-end innovation with front-end expertise to greatly increase customer engagement in the digital era
The CEM in Telecoms Global Summit is back for its 15th year doing what we do best; bringing together the world’s leading CX Telecoms professionals to share best practice strategies to help the industry solve its greatest challenges.
In the last 15 years, there’s never been so much urgency as now to master true customer engagement and centricity, to innovate with seamless agility, to build loyalty and reduce churn, and to leverage data across all digital channels to truly redefine the entire relationship between telcos and the customer. With new and exciting developments on the horizon, from the increasing advancements of AI and machine-learning, which are driving greater value to each and every customer, to the rollout of 5G and the endless possibilities of IoT, the telecoms industry is about to truly enter the fourth industrial revolution.
Featuring keynotes, panel discussions, round-tables, and breakouts, and with a speaking faculty including the likes of Deutsche Telekom, Sprint, TalkTalk, Vodafone, BT, Facebook, T-Mobile and Telia there’s never been a better time, and will never be a better place to come and learn, network, engage, and embrace the change that is coming.
2020 Speakers Include
Chief Customer Officer
Technology Digital Incubator
Chief Strategy Officer
Retail Business Optimisation Lead
SVP Business Transformation & Analytics and Handset Financing & Insurance
Group Director of Digital
Head of CX
VP – Quality, Customer Insights & Analytics
Head of Customer Experience
Chief Customer Service & Experience Officer
Celcom Axiata Berhad
Director, Care Frontline Readiness
Head of Customer and Sales Experience, Enterprise
Chief Experience Officer
Technology Strategy & Innovation Director
CTO of International Networks
Liquid Telecommunications Ltd.
SVP, Customer Service Operations
Director Service Offering, Telia Inmics-Nebula
Group Chief Planning & Digital Officer
Sri Lanka Telecom
Head of Digital Innovation & Applications
Director Digital Business
Head of Data Strategy
VP, Customer Care Solutions
Director, Product Management
Chief Customer Officer & Interim CEO Full Fibre
Vice President Operational Excellence
VP Global Sales
Head of Business Development
Director, Customer Experience Management
Head of Customer Experience & Digital Evolution
Director of Operations & Customer Experience
Principal CEM/SOC Consultant, Global Services
Huawei Technologies Co., Ltd.
Product Marketing Manager
Managing Director & Business Psychology Consultant
Deputy Chief Customer Officer
Sri Lanka Telecom
Strategic Business Director
Head of Customer Experience Transformation & People Development
Dialog Axiata Plc
Benefits of Attending
Learn how to benchmark the latest technological disruptors, such as AI, Chatbots, Messaging Services, and Big Data Analytics to give your teams the expertise and confidence to fully engage with your customers
Gain an advantage over the competition with your organisation's service culture transformation and learn how to close the gap between technological advancements and CX employee development
Overhaul and transform your operating model – hear from Telia and Vodafone, who have revolutionised their offerings to attract new customers, whilst better serving their existing customer base
Learn what strategies to onboard, and what to avoid, with no-nonsense case studies and use these principles to strengthen your chances of greater investment in digitalisation for 2020 and beyond
Who Will You Meet?
Meet Chiefs/SVPs/VPs/AVPs/Directors/Heads of:
Customer Analytics & Insight