Take a look at CEM in Telecoms Global 2020

Welcome to the 17th Annual Customer Experience Management in Telecoms Global!

Transforming the telecoms industry by connecting back-end innovation with front-end expertise to greatly increase customer engagement in the digital era

The CEM in Telecoms Global Summit is back for its 17th year doing what we do best; bringing together the world’s leading CX Telecoms professionals to share best practice strategies to help the industry solve its greatest challenges.
In the last 16 years, there’s never been so much urgency as now to master true customer engagement and centricity, to innovate with seamless agility, to build loyalty and reduce churn, and to leverage data across all digital channels to truly redefine the entire relationship between telcos and the customer. With new and exciting developments on the horizon, from the increasing advancements of AI and machine-learning, which are driving greater value to each and every customer, to the rollout of 5G and the endless possibilities of IoT, the telecoms industry is about to truly enter the fourth industrial revolution.

2020 Speakers Included

Benefits of Attending

Learn how to benchmark the latest technological disruptors, such as AI, Chatbots, Messaging Services, and Big Data Analytics to give your teams the expertise and confidence to fully engage with your customers

Gain an advantage over the competition with your organisation's service culture transformation and learn how to close the gap between technological advancements and CX employee development

Overhaul and transform your operating model – hear from organisations, who have revolutionised their offerings to attract new customers, whilst better serving their existing customer base

Learn what strategies to onboard, and what to avoid, with no-nonsense case studies and use these principles to strengthen your chances of greater investment in digitalisation for 2021 and beyond

Who Will You Meet?

Meet Chiefs/SVPs/AVPs/Directors/Heads of:

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Customer Experience

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Customer Strategy

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Customer Operations

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Customer Design

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Customer Innovation

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Customer Insight

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Customer Loyalty

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Customer Retention

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Customer Engagement

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Customer Analytics & Insight

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Customer Channels

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Customer Service

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Product

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Marketing