Welcome to the 15th Annual Customer Experience Management in Telecoms Global!
Transforming the telecoms industry by connecting back-end innovation with front-end expertise to greatly increase customer engagement in the digital era
The CEM in Telecoms Global Summit is back for its 15th year doing what we do best; bringing together the world’s leading CX Telecoms professionals to share best practice strategies to help the industry solve its greatest challenges.
In the last 15 years, there’s never been so much urgency as now to master true customer engagement and centricity, to innovate with seamless agility, to build loyalty and reduce churn, and to leverage data across all digital channels to truly redefine the entire relationship between telcos and the customer. With new and exciting developments on the horizon, from the increasing advancements of AI and machine-learning, which are driving greater value to each and every customer, to the rollout of 5G and the endless possibilities of IoT, the telecoms industry is about to truly enter the fourth industrial revolution.
Featuring keynotes, panel discussions, round-tables, and breakouts, and with a speaking faculty including the likes of Deutsche Telekom, Sprint, TalkTalk, Vodafone, BT, Facebook, T-Mobile and Telia there’s never been a better time, and will never be a better place to come and learn, network, engage, and embrace the change that is coming.
2020 Speakers Include
Chief Customer Officer
Retail Business Optimisation Lead
Chief Experience Officer
Head of Digital Innovation & Applications
VP, Customer Experience & Digital Evolution
Managing Director & Business Psychology Consultant
Who Will You Meet?
Meet Chiefs/SVPs/VPs/AVPs/Directors/Heads of:
Customer Analytics & Insight