Welcome to the 15th Annual Customer Experience Management in Telecoms Global!

Transforming the telecoms industry to truly serve the digitally savvy customer 


The CEM in Telecoms Global Summit is back for its 15th year doing what we do best; bringing together the world’s leading CX Telecoms professionals to share best practice strategies to help the industry solve its greatest challenges. 

In the last 15 years, there’s never been so much urgency as now to master true customer engagement and centricity, to innovate with seamless agility, to build loyalty and reduce churn, and to leverage data across all digital channels to truly redefine the entire relationship between telcos and the customer. With new and exciting developments on the horizon, from the increasing advancements of AI and machine-learning, which are driving greater value to each and every customer, to the rollout of 5G and the endless possibilities of IoT, the telecoms industry is about to truly enter the fourth industrial revolution

Featuring keynotes, panel discussions, round-tables, and breakouts, and with early confirmations from the likes of Reliance Jio, Vodafone Germany, Facebook, and Ooredoo Algerie, there’s never been a better time, and will never be a better place to come and learn, network, engage, and embrace the change that is coming. 


2020 Speakers Include

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Who Will You Meet?

Meet Chiefs/SVPs/VPs/AVPs/Directors/Heads of:

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Customer Experience

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Customer Strategy

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Customer Operations

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Customer Design

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Customer Innovation

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Customer Insight

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Customer Loyalty

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Customer Retention

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Customer Engagement

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Customer Analytics & Insight

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Customer Channels

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Customer Service

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Product

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Marketing

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