19 - 20 November, 2019
Shanghai, China
Shawn Wang | 王学武, Head of Data Labs |  数据实验室负责人 at Top 10 Global Airlines

Shawn Wang | 王学武

Head of Data Labs | 数据实验室负责人
Top 10 Global Airlines

Check out the incredible speaker line-up to see who will be joining Shawn.

Download The Latest Agenda

Agenda Day 2 峰会第二天

Wednesday, November 20th, 2019

9:15 AM PANEL: Harnessing Cognitive Capabilities to Strengthen Customer Engagement and Loyalty 专题研讨: 利用认知能力交付非凡的客户体验

·         Leveraging the power of cognitive to shape customer experience programs
·         Evaluating practical applications of AI and machine learning in customer experience management
·         Gaining real-time insights to influence and impact operational performance and service outcomes