2019年11月19-20日│中国

Japan

SouthKorea

China

Taiwan

19 - 20 November, 2019
Shanghai, China

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Kailvit Zhou 周祺伟, Head of Customer Service - Overseas Reservation at Ctrip

Kailvit Zhou 周祺伟

Head of Customer Service - Overseas Reservation
Ctrip

Kalvin is a customer service professional, who focuses on improving the customer experience, generating revenue growth and achieving cost savings by applying technical and operational solutions.

Check out the incredible speaker line-up to see who will be joining Kailvit.

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Agenda Day 2 峰会第二天

Wednesday, November 20th, 2019

1:15 PM Building a Customer-Centric Operating Model for Contact Centres 为联络中心构建以客户为中心的运营模式