Vice President, Head of Customer Centricity , 总监, 市场体系-客户关系管理部 Sino-US United MetLife Insurance Company 中美联泰大都会人寿保险有限公司
Angela Deng is responsible for CVP (customer value proposition) activation towards target segments; providing integrated consumer insights through customer researches to support strategy, distribution business and customer experience (CX) improvement; support the build-up of a customer centric culture and shift mindset through driving NPS360 (Net Promoter Score) and developing customer loyalty/CX programs; support health strategy implementation in China through driving partnership, health care pathway, digital health platform and CX.
Check out the incredible speaker line-up to see who will be joining Angela.
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