Join this session to hear how REA Customer & Consumer services have evolved their operations. Covering milestones, highlights, challenges and strategic enablers that have gotten REA thus far, and where they want to get to in terms of service capabilities. 

Join Tim as he provides an overview of:

• How REA has been evolving the service model to respond to growth
• How leveraging service strategy has helped REA bridge the Online to Offline (O2O) challenge for customer service excellence
• An overview of strategic service capabilities that will guide and enable the support of our customers and staff