Customer Contact Week Digital ANZ 2021

25 - 27 May, 2021 | Free Online Event |AEST

Tim Buzza

Chief Customer Officer attune.work

Tim has been helping organizations implement WFH and flexible work practices for more than a decade. He is passionate about workplace wellbeing and creating workplace experiences that support all stakeholders. Tim has contributed to United Nations projects as a future work strategist, including helping with the design of pandemic response frameworks for developing nations. Whilst his expertise in flexible working is sort by many of Australia’s largest companies, Tim also regularly works with not-for-profit and community service organisations. He is the inventor of Switch, a self-managed scheduling solution, and the Chief Customer Officer at Attune Work Solutions, a flexible work software, and consultancy firm.

Day Three - 27 May 2021

1:30 PM Workforce Engagement in the Virtual (Hybrid) World

Every now and then humanity makes an evolutionary leap, although it is usually only with hindsight that we recognize these moments. 

During the Industrial Revolution work moved from the farm to the factory. In 2020, work moved work from the physical world to the virtual world.  

In the virtual world, how we connect, build communities, experience each other and ourselves is altered. Even our experience of time and space is changed. Tim will explore the impact of this shift and expand on some of the skills, tools, and tactics that will help you and your team thrive in the new virtual world of work.

  • What the important differences are between workplaces (physical) and workspaces (virtual)
  • How the experience of time in the virtual world impacts worker wellbeing and productivity
  • What are the 3 Levels of Remote Working maturity and how leading organizations are enabling employee success in the virtual world?
  • How organizations can reduce the experience of employee loneliness and improve wellbeing
  • The key leadership practices that improve the connection between virtual team members