Customer Contact Week Digital ANZ 2021
25 - 27 May, 2021
| Free Online Event |AEST
Derek Laney
Head of Product Marketing, APAC, Service Cloud Salesforce
A Salesforce veteran of 14 years, Derek is known in the Salesforce ecosystem and the local technology industry for being at the forefront of digital and customer experience, helping organizations accelerate their adoption of new and emerging digital technologies, and speaking about tech trends and the success of Salesforce trailblazers.
Day One - 25 May 2021
10:30 AM Service Evolution at Foxtel: Spearheading a New Service Experience
Facing significant industry disruption, pressures brought on by the pandemic and challenges with legacy infrastructure, Foxtel needed to evolve its service quickly to meet heightened customer demands.
It responded by introducing a more agile business model to its service operations and within 8 weeks resulted in a 50% boost in service efficiencies. Tune into this session to hear what were the key service investments Foxtel made to pivot quickly and what it has learned during this crucial time.
Ondemand link : https://event.on24.com/wcc/r/3173802/F7A9EE5514D0FCAC645C90330FB1CFE1
Plus, you will hear how the organisation plans to spearhead a new service legacy that will significantly improve the way it services its customers in the future.
Ondemand link : https://event.on24.com/wcc/r/3173802/F7A9EE5514D0FCAC645C90330FB1CFE1
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