Petko Tinchev

CEO GemSeek

Main Conference Day One

Tuesday, October 1st, 2019

Main Conference Day Two

Wednesday, October 2nd, 2019

12:00 PM Predict & Prescribe: From fiction to effective customer retention and upsell initiatives

 How can you rescue your unhappy customers, increase your acquisitions through referrals and save tons of money by
reducing cost-to-serve?
 Learn how powerful predictive analytics have helped telecom provides in Europe increase the scope and precision
of retention and upsell efforts. By predicting the level of satisfaction of survey non-responders, you can now have a
complete overview of your customer base. Join the session to discover how advanced machine learning and text
analytics algorithms can serve as a powerful tool to prioritise the improvement initiatives with the highest impact. Stop
responding to metrics that describe the past, start predicting what’s next. Be the bringer of change in your organization
who transforms CX from a trendy initiative to a key driver of bottom-line growth.

Check out the incredible speaker line-up to see who will be joining Petko.

Download The Latest Agenda