Kamila Rubaninska

EMEA Director of Operations, Global Service Experience AT&T

Main Conference Day One

Tuesday, October 1st, 2019

11:30 AM Building better customer relationships, one interaction at a time

The age of conversational commerce is here, and the right communications technology tools are key to providing
customers with more meaningful interactions at every touch point.
As cloud-based APIs evolve and play a larger role in reshaping the customer experience, these tools are allowing
companies to ensure that customers have the best possible experience from the point of sale through the entire customer
lifecycle, without sacrificing that human touch.

1:15 PM Panel Discussion: Driving a better customer experience through automation and AI

AI has transformed the way the customer is able to interact with the operator, and vice versa
What benefits does automation offer to the operator when looking at CX delivery?
How can AI help streamline the experience and nurture your customers to ensure the highest quality service?

Check out the incredible speaker line-up to see who will be joining Kamila.

Download The Latest Agenda