Director, Customer Experience Management
Main Conference Day One
Wednesday, September 26th, 2018
4:30 PM Make it happen – Strategies for inspiring loyalty through customer experience lifecycle management
Fostering customer loyalty is done through a personalised and active CX strategy
How do we CX strategy is designed with customer retention in mind?
What technologies and innovations are there to best drive increased loyalty from your customers?
Branimir Spajic, Director, Customer Experience Management, Hrvastski Telekom