Companies like Vodafone, Orange, Sky, Telenor, and Lebara are now looking for help to enhance their CX delivery, to ensure they are maximising engagement and satisfaction with their customers.
These companies and many more will be sharing their insights at the CEM in Telecoms Europe.
After speaking with the industry we have discovered they are investing in platforms such as online customer experience, data and analytics, chatbots and AI-driven virtual assistants to improve customer experience. Over 50% of the respondents have now claimed to be investing up to $1 million in customer experience platforms. CEM in Telecoms Europe provides the opportunity to meet and network with these decision-makers and build business connections.
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