Operationalising CX For Measurable Success

Operationalising CX For Measurable Success

We were delighted to have Claire De Selve, VP, Customer Experience & Digital from Orange on the stage where she shared her insights on the importance of having metrics, providing the most accurate representation of your CX progress. How to build intelligent metrics the soft way and drive your CX program smoothly? We need to be able to clearly operationalise CX ambitions, which will celebrate significant achievements.


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