CEM in Telecoms Europe Blog

GEMSEEK @ CEM in Telecoms Europe


Predictive analysis the answer to customer retention? Find out how you can rescue unhappy customers at 2019 2019 CEM in Telecoms Europe conference.  

With providers losing 14% of their customers on average YOY, How can you improve your customer retention? Find out from us at 2019 CEM in Telecoms Europe conference


Wiraya will an official partner on the 2019 CEM in Telecoms Europe conference. Here you can find out what they will be doing at the conference and the topic of their keynote presentation

4 facts about customer experience & AI

In today’s ‘age of the customer’, expectations continue to rise and the telecoms industry is no different. Customer loyalty has become more competitive and many customers switch operators after one bad experience and retaining them is crucial in this saturated market. They now want a quicker experience without sacrificing the human touch in this massive industry.

The Customer Experience Buyer's Guide

Whether we see it as an opportunity or a threat, the reality is that the customer is changing. Tolerance for frustrating or inefficient interactions is low and getting lower. Brand is no longer just about product quality but increasingly product AND customer excellence. These trends are driven by the ‘good CX’ companies lighting the way.

Ultimate Customer Journey in Telecoms

The importance of great customer experience is unquestioned in the telecoms industry. In light of this, we have put together this printable poster outlining the critical touch-points pre and post purchase so that you can refine and polish your customer experience throughout the customer journey.