Predictive analysis the answer to customer retention? Find out how you can rescue unhappy customers at 2019 2019 CEM in Telecoms Europe conference.
Wiraya will an official partner on the 2019 CEM in Telecoms Europe conference. Here you can find out what they will be doing at the conference and the topic of their keynote presentation
In today’s ‘age of the customer’, expectations continue to rise and the telecoms industry is no different. Customer loyalty has become more competitive and many customers switch operators after one bad experience and retaining them is crucial in this saturated market. They now want a quicker experience without sacrificing the human touch in this massive industry.
Whether we see it as an opportunity or a threat, the reality is that the customer is changing. Tolerance for frustrating or inefficient interactions is low and getting lower. Brand is no longer just about product quality but increasingly product AND customer excellence. These trends are driven by the ‘good CX’ companies lighting the way.
The importance of great customer experience is unquestioned in the telecoms industry. In light of this, we have put together this printable poster outlining the critical touch-points pre and post purchase so that you can refine and polish your customer experience throughout the customer journey.